This Privacy Policy describes how www.redgemindia.com (the
“Site” or “we”) collects, uses, and discloses your Personal Information when
you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your
device, your interaction with the Site, and information necessary to process
your purchases. We may also collect additional information if you contact us
for customer support. In this Privacy Policy, we refer to any information that
can uniquely identify an individual (including the information below) as
“Personal Information”. See the list below for more information about what
Personal Information we collect and why.
Device
information
- Examples of
Personal Information collected: version of web browser, IP
address, time zone, cookie information, what sites or products you view, search
terms, and how you interact with the Site.
- Purpose of
collection: to load the Site accurately for you, and to perform
analytics on Site usage to optimize our Site.
- Source of
collection: Collected automatically when you access our Site using
cookies, log files, web beacons, tags, or pixels [ADD
OR SUBTRACT ANY OTHER TRACKING TECHNOLOGIES USED].
- Disclosure for a business purpose: shared with our processor [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION].
Order
information
- Examples of
Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers [INSERT ANY OTHER PAYMENT TYPES ACCEPTED]),
email address, and phone number.
- Purpose of
collection: to provide products or services to you to fulfill our
contract, to process your payment information, arrange for shipping, and
provide you with invoices and/or order confirmations, communicate with you,
screen our orders for potential risk or fraud, and when in line with the
preferences you have shared with us, provide you with information or
advertising relating to our products or services.
- Source of
collection: collected from you.
- Disclosure for a business purpose: shared with our processor [ADD ANY OTHER VENDORS WITH WHOM YOU SHARE THIS INFORMATION. FOR EXAMPLE, SALES CHANNELS, PAYMENT GATEWAYS, SHIPPING AND FULFILLMENT APPS].
Customer
support information
- Examples of
Personal Information collected: [MODIFICATIONS
TO THE INFORMATION LISTED ABOVE OR ADDITIONAL INFORMATION AS NEEDED]
- Purpose of
collection: to provide customer support.
- Source of
collection: collected from you.
- Disclosure for a
business purpose: [ADD ANY
VENDORS USED TO PROVIDE CUSTOMER SUPPORT]
MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal
Information from children. If you are the parent or guardian and believe your
child has provided us with Personal Information, please contact us at the
address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help
us provide our services and fulfill our contracts with you, as described above.
For example:
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIOURAL
ADVERTISING
As described above, we use your Personal Information to provide
you with targeted advertisements or marketing communications we believe may be
of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en
- You
can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
For more information about how targeted advertising works, you can
visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
You can opt out of targeted advertising by:
[INCLUDE
OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED. COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by
visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
Using Personal Information
We use your personal Information to provide our services to you,
which includes: offering products for sale, processing payments, shipping and
fulfillment of your order, and keeping you up to date on new products,
services, and offers.
[INCLUDE THE
FOLLOWING SECTION IF YOUR STORE IS LOCATED IN OR IF YOU HAVE CUSTOMERS IN
EUROPE]
LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if
you are a resident of the European Economic Area (“EEA”), we process your
personal information under the following lawful bases:
[INCLUDE ALL
THAT APPLY TO YOUR BUSINESS]
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your
fundamental rights and freedoms.
RETENTION
When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask us to erase this
information. For more information on your right of erasure, please see the
‘Your rights’ section below.
AUTOMATIC
DECISION-MAKING
If you are a resident of the EEA, you have the right to object to
processing based solely on automated decision-making (which includes profiling),
when that decision-making has a legal effect on you or otherwise significantly
affects you.
We [DO/DO NOT] engage
in fully automated decision-making that has a legal or otherwise significant
effect using customer data.
Our processor uses limited automated decision-making to prevent
fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making
include:
- Temporary denylist of IP addresses associated with repeated failed
transactions. This denylist persists for a small number of hours.
- emporary denylist of credit cards associated with denylisted IP
addresses. This denylist persists for a small number of days.
Cookies
A cookie is a small amount of information that’s downloaded to
your computer or device when you visit our Site. We use a number of different
cookies, including functional, performance, advertising, and social media or
content cookies. Cookies make your browsing experience better by allowing the
website to remember your actions and preferences (such as login and region
selection). This means you don’t have to re-enter this information each time
you return to the site or browse from one page to another. Cookies also provide
information on how people use the website, for instance whether it’s their
first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our
Site and to provide our services.
COOKIES NECESSARY
FOR THE FUNCTIONING OF THE STORE
The
length of time that a cookie remains on your computer or mobile device depends
on whether it is a “persistent” or “session” cookie. Session cookies last until
you stop browsing and persistent cookies last until they expire or are deleted.
Most of the cookies we use are persistent and will expire between 30 minutes
and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in
mind that removing or blocking cookies can negatively impact your user
experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose
whether or not to accept cookies through your browser controls, often found in
your browser’s “Tools” or “Preferences” menu. For more information on how to
modify your browser settings or how to block, manage or filter cookies can be
found in your browser’s help file or through such sites as www.allaboutcookies.org
Additionally, please note that blocking cookies may not completely
prevent how we share information with third parties such as our advertising
partners. To exercise your rights or opt-out of certain uses of your
information by these parties, please follow the instructions in the “Behavioral
Advertising” section above.
DO NOT TRACK
Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not alter our
data collection and usage practices when we detect such a signal from your
browser.
Changes
We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other operational, legal,
or regulatory reasons.
Contact
For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please contact us by
e-mail at [ support@redgemindia.com ] or by mail using the details provided
below:
Redgem
[Re: Privacy Compliance Officer]