We strive to provide you with a seamless shopping experience and customer satisfaction is our top priority. However, we understand that there may be instances where you need to cancel an order or request a refund. Please read our cancellation and refund policy carefully to understand your rights and responsibilities.
Order Cancellation:
Cancellation Requests: If you wish to cancel your order, please contact our customer support team as soon as possible. You can reach us through support@redgemindia.com or other contact media like whatsapp /facebook messenger available on website. Please provide your order details for faster assistance.
Timeframe for Cancellation: Order cancellation requests can only be accommodated if the order has not been shipped or fulfilled. Once the order has been dispatched, we are unable to cancel it. Therefore, we recommend contacting us immediately after placing your order.
Cancellation Confirmation: If your cancellation request is successful, we will provide you with a confirmation email or notification, and the order will be canceled. Please allow a reasonable processing time for the cancellation to be finalized.
Refunds:
Eligibility for Refunds: Refunds will be provided in accordance with the terms and conditions outlined in this policy. To be eligible for a refund, you must meet the following criteria:
a. You canceled your order within the specified timeframe.
b. The product(s) are eligible for a refund as per our return policy.
c. You have followed the proper return process (if applicable).
Refund Process:
Once your cancellation request is approved and the cancellation is confirmed, we will initiate the refund process. The refund will be issued using the same payment method used for the original purchase. Please note that the processing time for refunds may vary depending on your payment provider and may take several business days to reflect in your account.
Non-Refundable Items: Certain items may be non-refundable. These may include but are not limited to:
a. Digital products or services that have been accessed or downloaded.
b. Perishable goods, such as food items, flowers, or personalized products.
c. Items explicitly marked as non-refundable at the time of purchase.
Return Shipping Costs: If the return of a product is required to initiate the refund, the shipping costs associated with the return may be your responsibility unless the return is due to our error or a defective product. Please refer to our return policy for further details.
Additional Information:
Changes to Orders: After placing an order, changes such as modifications to products, quantities, or shipping address may not be possible. We recommend reviewing your order carefully before completing the purchase.
Disputed Charges: If you have any concerns regarding unauthorized charges or discrepancies on your account, please contact our customer support team promptly for assistance.
Policy Updates: This cancellation and refund policy may be updated periodically without prior notice. The revised policy will be posted on our website, and the changes will be effective from the date of posting.
If you have any questions or require further clarification regarding our cancellation and refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is a positive one.